Refund policy

Last Updated: November 2025

Our 30-Day Quality Promise

At Killstreak Collective, we're committed to delivering museum-quality artwork that preserves your gaming memories. Every print is carefully produced and inspected before shipping.

If your framed print arrives damaged or defective, we'll make it right - free of charge.

What's Covered

We'll provide a free replacement within 30 days of delivery for:

• Manufacturing defects: Errors, damaged frames, or structural defects in materials
• Shipping damage: Broken glass, bent frames, or other transit-related damage
• Incorrect item: Wrong map or size shipped

What's Not Covered

Due to the custom, made-to-order nature of our products, we cannot accept returns for:

• Change of mind or buyer's remorse
• Color or style preferences ("doesn't match my decor")
• Size expectations (please reference product dimensions before ordering)
• Customer error (incorrect shipping address, etc.)

All product dimensions, materials, and specifications are listed on product pages.

How to Request a Replacement

If you receive a damaged or defective item:

1. Contact us within 30 days of delivery at info@killstreakcollective.com
2. Include your order number and describe the issue
3. Provide photo evidence showing the defect or damage
4. We'll review your request and respond within 1-2 business days

If approved: We'll send a replacement at no cost to you.

Questions?

We're here to help. Reach out to us at info@killstreakcollective.com with any questions about your order or our quality guarantee.

Each Killstreak Collective print is made-to-order to minimize waste and ensure quality. We appreciate your understanding of our policy and your support in preserving the golden era of gaming.